Refund and Return Policy
At Executive eCommerce LLC, we are committed to providing you with a satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below.
1. Returns
Eligibility for Returns To be eligible for a return, your item must:
- Be unused, unwashed, and in the same condition that you received it.
- Be in the original packaging with all tags, labels, and accessories included.
- Be returned within [insert number] days from the date of delivery.
Non-Returnable Items Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Custom-made or personalized products
- Intimate or sanitary goods (e.g., undergarments, swimwear)
- Digital products (e.g., downloadable software, eBooks)
- Items on sale or clearance
2. Return Process
Request a Return To initiate a return, please follow these steps:
- Contact Us: Email us at info@hotspotcleaningservices.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Ship the Item: Carefully pack the item in its original packaging, include the RMA number, and ship it to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to our error.
3. Refunds
Refund Eligibility Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
Partial Refunds Partial refunds may be granted under certain circumstances, including:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 8 days after delivery.
Late or Missing Refunds If you haven’t received a refund yet, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@ecomventuresllc.com.
4. Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at support@ecomventuresllc.com within [insert number] days of receiving your item to arrange an exchange.
5. Shipping Costs
Return Shipping You will be responsible for paying your own shipping costs for returning your item, except in cases where the return is due to our error. Shipping costs are non-refundable.
Shipping Times Depending on your location, the time it may take for your exchanged or refunded product to reach you may vary.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
- Email: info@hotspotcleaningservices.com
- Mail: Executive eCommerce LLC,
Please adjust the specific details, such as the return period, conditions, and non-returnable items, to match your business policies. It’s advisable to consult a legal professional to ensure this policy complies with applicable laws and regulations.
